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Long Island IVF Patient Satisfaction Survey and Extended Hours Program

By Tracey Minella

September 17th, 2013 at 7:57 am

While Long Island IVF routinely conducts patient satisfaction surveys, earlier this year we undertook a major, multifaceted patient satisfaction review process. As this is the 25th anniversary of our bringing Long Island its first IVF baby, we felt it was the perfect time to reach out and confirm that we were still giving today’s infertile patients everything they want and need in their journey to parenthood.

This review included surveying current patients, former patients, and prospective patients who’d expressed an interest in our practice. It included in-office surveys, online surveys, mailings, and phone calls. It was structured to encourage both positive and negative feedback so we could really get an honest look at what we’re doing right and where we might do even better.

We weren’t just looking for a sugar-coated, love-fest from the many patients who we’d fast-tracked to parenthood. No, we wanted to hear from everyone: those whose success took longer, those still trying, those who came to us from other practices, and those who connected with us but didn’t follow through. This was a huge undertaking.

The results were well worth the effort. And we learned a lot.

Today’s patients are doing their homework. They are educated consumers who often come to Long Island IVF researching our success rates and comparing them to other clinics, nationally and regionally. We strongly encourage patients to do this and we take pride in our success rates, which far exceed the national averages.This information is available on our website http://www.longislandivf.com/  and is also explained simply in this recent blog: http://bit.ly/199We8L

Today’s patients appreciate a blend of high-tech and high-touch. They want the benefits of a stellar clinical program with great success rates, but they want the human touch. They want the best of a shiny state-of-the-art facility, but they want their hands held. They want the cutting edge technology of traditional IVF but they often want to blend it with other complimentary offerings like our unique Mind-Body program’s stress-reduction techniques, counseling, and acupuncture. http://www.longislandivf.com/mind_body.cfm. Our warm, private, non-institutional environment offers all these things.

But today’s patients have a real dilemma. The extended economic downturn has driven many infertile patients to work longer hours, sometimes at more than one job, in order to afford their treatments. Sadly, the days of 9-5 are history.

Even though we’ve long offered early morning hours for patients so they could get to work on time, many patients need or want to come to the office in the evening when possible. This request frequently came up in our survey.

We want you to know…we listened.

Long Island IVF is pleased to announce the following extended evening office hours and locations. Doctors will see patients until 8:00 pm, with the last appointment starting at 7:00 pm.

Monday: Dr. Brenner will see patients in Lake Success.

Monday: Dr. Zinger will see patients in Brooklyn.

Tuesday: Dr. Kenigsberg will see patients in Melville.

Wednesday: Dr. Kreiner will see patients in Melville.

Thursday: Dr. Zinger will see patients in Brooklyn.

Patient satisfaction has always been a priority at Long Island IVF and it’s something we will continue to assess frequently as we enter our next 25 years of family-building. Thanks to all those who took the time to share your thoughts and ideas. And thanks for continuing to refer us to your friends and family.

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We’re always looking for your input and suggestions. Feel free to weigh in on anything right here.

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